Nsombi Jaja

Dr. Nsombi Jaja, P.M.P; C.M.C. is the managing director of Quality Management Consultancy Co. Ltd., a consulting practice providing assistance to the  business community in the areas of strategic management, quality management, leadership development and customer service management. She founded this company in 1986 and it is now a recognized regional consulting firm with clients and associates throughout the English speaking Caribbean. She is the President of Quality Management Consultancy Inc. USA located in South Florida and a member of the board of the Institute of Caribbean Studies located in Washington DC.   Nsombi received her training in quality management through two fellowship awards from the United Nations and the Government of Japan and one fellowship award from the Government of Sweden. Foundation training in Quality Management was provided by the Juran Institute Inc. USA. She has served as presenter and moderator on several conferences. She has been rated by Joe DeFeo, CEO of Juran Institute as being on par with any member of the ‘A’ list of Juran Institute’s consultants. Nsombi holds a BSc. in Pure & Applied Chemistry from University of the West Indies, Mona (U.W.I.),  the MBA from the University of the West Indies, Cave Hill and the Doctorate in Business Administration (DBA) from the University of Phoenix. She is a Certified Management Consultant (CMC) and a Project Management Professional (PMP). Nsombi is a member of the adjunct faculty of the University of the West Indies - Mona School of Business, the University College of the Caribbean (UCC) and the International University of the Caribbean. She lectures MBA students in Quality Management, Transformational Leadership and Career Development.  For the past 20 years Nsombi has worked with the leadership teams of client organizations assisting them with strategic management, quality management, customer experience management and change management. Clients include Grace Kennedy & Co. Ltd., The Shell Co. (WI) Ltd., the SuperClubs Group, Sandals Group, The Ritz-Carlton Rosehall, Caribbean Cement Co., National Commercial Bank, Scotiabank Jamaica, First Global Group, Heart Trust/NTA, Sagicor, Inland Revenue Dept., Columbus Communications Ltd. (Flow), Chevron Texaco Caribbean Inc., Trinidad Hilton, WITCO (Trinidad), National Flour Mills (Trinidad), University of Technology, Jamaica, University of the West Indies, Hurricane Electronics Inc., South Florida, Bridge Dental Team, South Florida, the East Caribbean Group of Companies(St. Vincent), among others. Dr. Jaja is the Chief Judge for the Tourism Service Excellence Award, Jamaica; Chair of the Private Sector Service Excellence Award Committee, is a member of the Jamaica Stock Exchange Best practices Award and serves on several boards including Project Management Global Institute, a PMI R.E.P. She is the author of ‘How Leaders Develop Spiritual Intelligence’. Her highly acclaimed CD ‘Reach for the Stars’ has motivated many to achieve excellence in their lives.

Project Management, Community Development, People Development